Leadership for Great Customer Service

Leadership for Great Customer Service

Product code :479165

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Your organization can have a top-notch customer service plan fully supported by management, but if the clinicians at the bedside do not embrace the approach, it may as well not exist. The authors of this unique book contend that the best way to get buy-in from clinicians is to show them how customer service can make their difficult job of clinical care easier!

Scripts of common scenarios help guide staff through predictable, frequent, and problem-prone areas in your organization. 

Arm yourself with practical insights into the potential disconnects in the provision of care that can not only derail patient satisfaction but also hinder optimal medical care. 

Thom A. Mayer, MD, FACEP
Robert J. Cates, MD
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