Prescription For Excellence

Product code :478108

In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach.

UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence into five simple principles:

  • Commit to Care
  • Leave No Room for Error
  • Make the Best Better
  • Create the Future
  • Service Serves Us

From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows.

USD $9.00 /Each
Member Price: USD $9.00 /Each
    • Each
Joseph A. Michelli, Ph.D
McGraw Hill/hardback/320 pages/2011
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