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Crucial Conversations: Tools for Talking when Stakes are High (AMAZON)

Crucial Conversations: Tools for Talking when Stakes are High (AMAZON)

Product code :479706

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When stakes are high, opinions vary and emotions run strong. You have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read this book and discover how to communicate best when it matters most. This text will give you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

You'll learn how to: 

  • Prepare for high-impact situations with a six-minute mastery technique 
  • Make it safe to talk about almost anything 
  • Be persuasive, not abrasive 
  • Keep listening when others blow up or clam up 
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

The New York Times bestseller that changed the way millions communicate

Kerry Patterson
Joseph Grenny
Ron McMillan
Al Switzler
Foreword
Acknowledgement
What’s a Crucial Conversation?
Mastering Crucial Conversations
Start with Heart
Learn to Look
Make it Safe
Master My Stories
STATE My Path
Explore Others’ Paths
Move to Action
Putting It All Together
Yeah, But
Change Your Life
Index
Publisher :  McGraw Hill 
Published  :  2011
Pages :  288 
Format :  Softcover 
Dimensions :  6x9
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
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