Crucial Conversations: Tools for Talking when Stakes are High, Updated 2nd Ed.

When stakes are high, opinions vary and emotions run strong. You have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read this book and discover how to communicate best when it matters most. This text will give you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

You'll learn how to: 

• Prepare for high-impact situations with a six-minute mastery technique 
• Make it safe to talk about almost anything 
• Be persuasive, not abrasive 
• Keep listening when others blow up or clam up 
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

The New York Times bestseller that changed the way millions communicate